FAQ Category: Access to the Rhino Charge

The Rhino Charge ticketing system works like an airline ticketing system. This means that Entry Vouchers are personalised and linked to your I.D. and only the person who has booked and paid for their Entry Voucher will be allowed to enter the venue. For this reason, Entry Vouchers are not transferable or refundable.

Yes, you MUST bring your I.D. to the Rhino Charge venue, the same one you used to make the booking; otherwise, you will not be allowed to enter the venue. This is necessary to make sure that:

1. Your Entry Voucher belongs to you
2. Your Vehicle Pass voucher belongs to you
3. Your accommodation booking belongs to you

Please note that all children must also bring their I.D./Passport to the venue.

No. Each adult must create their own Rhino Charge Account. Only a dependant, i.e. a child under 18 years old can be added to an individual/adult booking. Please note that a maximum of 3 children can be added per individual/adult spectator booking. To make an individual/adult booking you must be over 18 years. The burden of proof for the age of a child (anyone under 18 years) is the responsibility of the adult who made the booking to provide (i.e. copy of birth certificate/passport).

Yes. Children under 18 years of age can be added to an individual/adult booking. Please note that a maximum of 3 children can be added per individual/adult booking. The burden of proof for the age of a child (anyone under 18 years) is the responsibility of the adult who made the booking to provide (i.e. copy of birth certificate/passport).

Please note that all children coming to the event need to be registered under their parent/guardian’s profile in the ticketing system and must bring their I.D./Passport to the venue.

The Vehicle Pass donation was implemented to benefit the local host community of the Rhino Charge, and the donation goes directly to the community project fund. The money is then used for community projects, such as the construction of school classrooms or the installation of a borehole.

All Vehicles entering the Rhino Charge venue are required to purchase a Vehicle Pass sticker through the Rhino Charge Ticketing Portal at a rate of:

• KES 12,000/- for vehicles with 6 or less seats
• KES 15,000/- for vehicles with 7 or more seats as well as any trucks

Please note that the Vehicle Pass sticker MUST be displayed on the windscreen of any car that enters the Rhino Charge venue. If any vehicle is discovered not displaying a sticker, they will be fined twice the normal rate. The Vehicle Pass can be purchased only through the online ticketing system. The voucher that you will receive will allow you to collect your Vehicle Pass sticker at the entrance to the Rhino Charge venue. Please note that the Vehicle Pass is not refundable.

No, it is not linked to a specific car/number plate but can only be used once to access the venue. Please however make sure that the person who made the Vehicle Pass booking comes to the Rhino Charge with their ID and the voucher to redeem the Vehicle Pass voucher at the entrance. Please note that the Vehicle Pass is not refundable.

If an ADDITIONAL vehicle pass is required after the ticketing portal has closed it can be purchased at the venue at 150% of the cost of the vehicle passes purchased through the ticketing portal. Purchases can ONLY be made by MPESA.

Yes. The General Rules of the event can be found at the Camping Do’s & Don’ts section

In case you are facing any difficulties with the Ticketing System, please send an email to: tickets@rhinocharge.or.ke